Effective as of May 20th 2018
Agreement between user and Hicell Telecommunication LTD
The https://hicell.net website is comprised of various Web pages operated by Hicell Telecommunication LTD.
The https://hicell.net website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the https://hicell.net website constitutes your agreement to all such terms, conditions, and notices.
Take note that these terms and conditions contain provisions that disclaim, limit and exclude the liability of Hicell Telecommunication LTD to you and that indemnify Hicell Telecommunication LTD against claims and damages that it may suffer as a result of your conduct.
Please read these terms and conditions carefully.
The words and phrases listed below shall bear the following meanings in these terms and conditions, unless the context clearly indicates otherwise:
“Hicell Telecommunication LTD” means the Hicell Telecommunication LTD legal entity responsible for providing the Services to you in your territory, the Hicell Telecommunication LTD legal entity with whom you contract for the provision of the Services in your territory;
«SMS» means a short message service provided by means of a text or data message to the cellular handset either on request of the handset User or via a pre-configured batch process;
«Voice» the technology of sending media and voice in a real time through the cloud;
«2-Way» messaging is a service that integrate and connect both outbound and inbound sms.
«HLR (Home Location Register)» is a centralised database that contains information about mobile subscribers of gsm-operators such as the mobile numbers and services.
«Network Operator» means any party licensed to install, operate and maintain a cellular telephony network;
«Services» shall mean and include all products and services offered or provided to Users by Hicell Telecommunication LTD including the software and applications referred to in paragraph 15.2;
“User” shall mean any natural or legal person who makes use of any of the Services or who uses or visits the Website;
«End user» or «recipient» means any person, including both natural and juristic entities who receives or is intended to receive any message sent by a User using the Services;
“Website” shall mean all websites published by Hicell Telecommunication LTD entity including https://hicell.net and shall include any page or part thereof.
Persons using the Website or the Services for any reason whatsoever bind themselves and agree to these terms and conditions.
Should a User not agree to all the terms and conditions of this agreement or be unable to comply with these terms and conditions, the User should immediately cease using the Website and/or terminate the registration process.
You may not use the Website or the Services if you are not of a legal age to form a binding contract with Hicell Telecommunication LTD.
Users agree that all published terms and conditions shall be binding on the User and that should there be a contradiction between these general terms and conditions and any other product-specific or service-specific terms and conditions, the product-specific or service-specific terms and conditions shall prevail to the limited extent of such conflict.
Hicell Telecommunication LTD reserves the right to refuse to accept and/or execute an order or request to do business or to render any Services without giving any reasons therefore. Hicell Telecommunication LTD also reserves the right to cancel orders in whole or in part in Hicell Telecommunication LTD's sole and absolute discretion.
To register to make use of the Services, a User must complete the registration process and must provide Hicell Telecommunication LTD with up to date, complete and accurate information as requested by Hicell Telecommunication LTD.
Failure to provide accurate and complete information on registration may result in termination of the Services.
A User may also be required to choose a Username and password. Users are responsible for maintaining the confidentiality of their Usernames and passwords and Users undertake not to divulge their Username and passwords to any other person.
A User is entirely responsible for any and all activities that occur under its account and a User shall be strictly liable to make payment of all charges incurred under its account whether or not these charges are incurred by the User or any other person, authorised or unauthorised, intentionally or unintentionally, or as a result of any virus, hack or security breach.
Users agree to notify Hicell Telecommunication LTD immediately of any unauthorized use of their account(s) or any other breach of security.
It is expressly prohibited for any person, business or entity to gain or attempt to gain unauthorised access to any page on this Website, or to deliver or attempt to deliver any unauthorised, damaging or malicious code to this Website. Any person who delivers or attempts to deliver any unauthorised, damaging or malicious code to this Website or attempts to gain unauthorised access to any page on this Website shall be held criminally liable and in the event that Hicell Telecommunication LTD should suffer any damage or loss, civil damages will be claimed.
In the event that a User wishes to replace a person/employee using a specific Hicell Telecommunication LTD account of the User, and wishes to prevent the individual person from accessing the account, the account holder shall inform Hicell Telecommunication LTD in writing of this change and change all details on the account accordingly. Hicell Telecommunication LTD may refuse to act on the instructions of an account holder where the account holder fails to provide sufficient proof of its identity as the account holder and the authority of the person purporting to represent it in making such a request and Hicell Telecommunication LTD shall have no liability to the account holder or the individual person where it refuses to act in the absence of such proof, nor where it acts in good faith reliance of any information submitted to it in support of any such request made by any person purporting to represent the account holder, including in respect of any claims for breach of privacy, security or confidentiality.
In the event that a person wishes to lodge a complaint that a User has used the Services in any manner that infringes on the complainant's rights or the rights of another person, the complainant shall provide Hicell Telecommunication LTD with a written notice setting out:
Any person who lodges a notification of unlawful activity with a service provider knowing that it materially misrepresents the facts is liable for damages for any wrongful suspension or deactivation of services. Users acknowledge and agree that Hicell Telecommunication LTD shall not be liable to the User or any other person for damages or other liabilities resulting from wrongful suspension or deactivation of services in response to any such notification.
No Hicell Telecommunication LTD account may be is transferred from one person to another without the written consent of Hicell Telecommunication LTD. Where Hicell Telecommunication LTD consents thereto, the new person shall be responsible for updating all details on the account accordingly. If the Username is the former person's name or trademark, a new account must be opened.
In the event that a User forgets his or her password and/or his or her contact details used for password recovery has changed (e-mail address, mobile number) and he or she requests a password change, mobile number change or e-mail address change, Hicell Telecommunication LTD will call or e-mail the existing contact telephone number or email address on the account. The User agrees that if there is no response or no confirmation of the above request, the User may be required to re-register. The User further agrees that if any person responding to the above contact confirms the request, then the request may be effected and a new password issued to such person and the User agrees that Hicell Telecommunication LTD shall not be liable for any damages or breach of privacy, security or confidentiality resulting therefrom, including but not limited to where unauthorised persons have gained access to the Users email account or telephone.
Hicell Telecommunication LTD shall make all reasonable endeavours to ensure uninterrupted and continued use of the Services, however the delivery of SMS messages is largely dependent on the effective functioning of Network Operators' cellular networks, network coverage and the SMS recipient's mobile handset. Hicell Telecommunication LTD does not and cannot guarantee the availability of any Service, the delivery of SMS messages or the compatibility between any message or content format and any particular mobile handsets or mobile operating systems.
Network Operators may modify, enhance, develop or discontinue components of their services at any time without prior notice, in which event Hicell Telecommunication LTD shall be entitled to modify, enhance, develop or discontinue affected Services to Users without notice.
Hicell Telecommunication LTD shall use its reasonable endeavours to provide the User with advance notice of any modification, suspension or termination of its Services and shall endeavour to minimise the duration of any suspension thereof in so far as this is reasonably practicable.
Messages shall be deemed to have been delivered when Hicell Telecommunication LTD has sent the messages to the immediate destination that it is requested to send to, including, but not limited to, mobile telephone networks, SMTP or other servers.
Hicell Telecommunication LTD shall have the right to withhold, terminate or suspend the provision of Services to the User at any time. Where this Agreement or the provision of any Service is terminated by Hicell Telecommunication LTD for any reason other than breach by the User or discontinuance of a Service by a Network Operator, Hicell Telecommunication LTD shall refund all monies already paid in advance by the User for any unused terminated Service.
Ordinary mobile terminated messaging services may be terminated by the User at any time. Incoming numbers, including long numbers, short codes and premium rated numbers must be leased for a minimum initial period of three months and thereafter one further months' notice must be given by the User in order to terminate the lease of any long numbers or short codes.
Hicell Telecommunication LTD shall provide, on request, service information to a recipient of message sent by a User utilising a standard rate shortcode for delivering messages in the United States of America. As per network rules and industry regulations, the following processes and procedures will apply for standard rate shortcode programs in the United States of America:
Call the Hicell Telecommunication LTD toll free number, supply their mobile number and ask to be blocked from receiving further messages.
Email Hicell Telecommunication LTD with their mobile number and ask to be blocked from receiving further messages.
Users acknowledge and understand that Hicell Telecommunication LTD acts as a conduit for the provision of information and content. Users acknowledge that Hicell Telecommunication LTD shall not be responsible or liable for any content transmitted and that full responsibility for content shall rest on the User.
Users shall observe all relevant legislation and regulations applicable in their jurisdiction and in the jurisdiction of all persons to whom they cause messages to be delivered. It shall be the sole responsibility of Users to familiarise themselves with all applicable laws, regulations and codes of conduct to which they may be subject and to ensure compliance therewith.
Users shall furthermore ensure that all messages, advertising, information and content produced or generated by a User for transmission or delivery by means of the Services shall comply with all laws and any relevant code of conduct to which Hicell Telecommunication LTD itself subscribes and is bound in all territories where messages are sent by, or received from, the User.
Users may not use, or knowingly allow others to use, the Services for any purpose that may bring Hicell Telecommunication LTD's name into disrepute, or for any purpose that, in Hicell Telecommunication LTD's sole and absolute discretion, is improper, immoral or undesirable.
Users shall not permit, do, nor omit to do, anything which might have the effect of prejudicing or impeding the legitimate activities, interests or goodwill of Hicell Telecommunication LTD nor any Network Operator.
Users may not use the Services to send messages without reasonable cause nor for the purpose of causing annoyance, inconvenience or distress to any person.
In the event of any transgression of any applicable law, regulation, code of conduct, or any provision of these terms and conditions, or in the event of any complaint being received by Hicell Telecommunication LTD in relation to a User, then the User hereby acknowledges and agrees that Hicell Telecommunication LTD may in its sole and unfettered discretion remove message recipient contact numbers from the database of a User and/or suspend or terminate Services to a User without prejudice to any other rights that it may have in law or in terms of these terms and conditions.
Users acknowledge and agree that all messages sent may be stored and can be audited and reviewed by Hicell Telecommunication LTD or any other person acting on behalf of Hicell Telecommunication LTD at any time to ensure compliance with these terms and conditions and any applicable law, regulations or code of conduct.
Hicell Telecommunication LTD expressly reserves the right, in its sole and absolute discretion, to alter and/or amend any criteria or information set out in these terms and conditions or any information on the Website without prior notice and to update prices and rates quoted on its Website from time to time.
Users undertake to check the Website frequently and to acquaint themselves with the changes and/or amendments in the information supplied on the Website and, in this regard, Users undertake to check, at a minimum, these terms and conditions for any alteration thereto, including in respect of the prices and nature of any Services, prior to the conclusion of each new credit purchase or service order in respect of the Services governed by these terms and conditions. Users should regularly verify which networks are covered by the Services. Changes may occur as to which networks are covered from time to time.
Users are required to purchase credits which shall reduce for each message sent. The number of credits used per individual message depends on the message destination, the messaging route used, and Network Operator charges. The number of credits used per message is subject to change from time to time without prior notice and shall be indicated by the managers. Unless expressly indicated to the contrary in writing, the cost of a credit is inclusive of Hicell Telecommunication LTD database hosting, User support and message handling costs.
Hicell Telecommunication LTD charges are provided by our managers when negotiating a contract.
Network Operator's charges for use of their networks and for SMS services may differ in respect of individual Network Operators and may be varied by Network Operators from time to time and without prior notice to Hicell Telecommunication LTD or its Users. Hicell Telecommunication LTD may vary its charges for SMS messages from time to time and without prior notice to Users.
In the event that a Network Operator introduces reciprocal charges, Hicell Telecommunication LTD retains the right to increase the number of credits needed per message, for that specific network.
Payment obligations can’t be canceled and fees paid are non-refundable. If you are overdue on any payment of undisputed fees and fail to pay within ten (10) business days of a written notice of your overdue payment, then we may assess and you must pay a late fee.
The late fee will be either 1.5% per month, or the maximum amount allowable by applicable Law, whichever is less. Following the notice of non-payment, we may also suspend the Services until you pay the undisputed fees due plus any late fees.
You agree that each short code application or request for a short code submitted by you or on your behalf by us (each, a “Short Code Application”) is subject to approval from the applicable telecommunications provider. We have no control over the telecommunications provider approval process for short codes and will bear no liability if a Short Code Application is rejected by a telecommunications provider. Furthermore, if a telecommunications provider rejects a Short Code Application, then we have no obligation to refund any short code-related fees paid by you to us prior to the telecommunications provider’s rejection of the Short Code Application.
Payment security: Users acknowledge that Hicell Telecommunication LTD makes use of secure third party payment gateways including WorldPay, PayPal, Moneybookers and such others as may be disclosed on the Website from time to time and Users acknowledge and agree that Hicell Telecommunication LTD shall not be liable for any losses arising from the use of any third party payment gateways whatsoever.
Users warrant that:
Any subscription service for which an End User is debited or billed on a repeated basis without expressly confirming each individual transaction, individual programme or application administered by a User to an End User must be offered on an "opt-in basis." In addition, each User must also offer a convenient, easy-to-use and conspicuous method for an End User to opt-out from any subscription service, individual programme or application.
Where a User breaches any of these terms and conditions, including terms relating to payment of any amount due to Hicell Telecommunication LTD then, without prejudice to any of its legal rights, Hicell Telecommunication LTD shall be entitled to, amongst other things, to cancel its agreement with the User, to suspend or terminate the provision of services to the User, to suspend, disable or terminate the User's account/s, to sue for specific performance by the User, to claim damages and/or to retain any monies already paid by the User in respect of services not utilised by it as damages resulting from such breach and to set off any claims that Hicell Telecommunication LTD may have against the User from any other amounts due to the User by Hicell Telecommunication LTD.
Where a User account is suspended or terminated due to any breach of these terms and conditions, Hicell Telecommunication LTD reserves the right to also suspend or terminate all other accounts registered by, or on behalf of such User, as well as suspend or terminate any account registered by any other person or persons whom Hicell Telecommunication LTD, in its sole and unfettered discretion, believes is affiliated with the User concerned.
The user hereby indemnifies and holds Hicell Telecommunication LTD harmless against any and all damages, liabilities, fines and risks that may follow from the transgression of these terms and conditions.
Hicell Telecommunication LTD shall not be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use the website or the services or any content provided from and through the website.
Furthermore, Hicell Telecommunication LTD makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from the website are free from errors or omissions or that the Services will be 100% uninterrupted and error free.
These terms and conditions together with any other contractual documents expressly referenced in these terms and conditions contain all of the terms of agreement between the User and Hicell Telecommunication LTD.
The Website and the Services are supplied on an "as is" basis and are not supplied to meet the User's individual requirements. To the fullest extent permitted by law, Hicell Telecommunication LTD disclaims all representations and warranties relating to the Services (whether express, implied and statutory, including but not limited to the warranties of merchantability and fitness for a particular purpose). It is the sole responsibility of the User to satisfy itself prior to entering into this agreement with Hicell Telecommunication LTD that the Services and the Website will meet the User's individual requirements and be compatible with the User's hardware and/or software and message recipient handsets and devices.
Users agree to hold Hicell Telecommunication LTD harmless and indemnify Hicell Telecommunication LTD fully against any claim by any third party, including message recipients or End Users, as a result of any system failure, message corruption, interruption or termination of services, unsolicited direct marketing, harassment, emotional disturbance, inappropriate or obscene content, breach of privacy or breach of data security, provided that none of the aforegoing result from Hicell Telecommunication LTD's own gross negligence or fraudulent acts or omissions.
Users indemnify and hold Hicell Telecommunication LTD harmless against all reasonable damages, awards, penalties or legal costs claimed or imposed by any party as a result of any action, commission or omission by the User that constitutes a breach or contravention of any legislation, regulations, code of conduct or network provider codes or practice or acceptable usage policies.
In the event of any litigation between Hicell Telecommunication LTD and the User, the successful party shall be entitled to recover their reasonable legal costs incurred by it in enforcing its rights on an attorney and client scale.
Users further indemnify and hold Hicell Telecommunication LTD harmless against any reasonable claims, actions or damages from any party as a result of the fraudulent or unauthorised use of the User's Username and password or loss thereof.
Without derogating from the aforegoing, in no event shall Hicell Telecommunication LTD be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use or unauthorised use of the Website or the Services, whether such damages arise in contract, delicit, under statute, in equity, at law or otherwise.
Notwithstanding the aforegoing provisions and without derogating therefrom or limiting their application in any way, in the event that a User has a valid claim against Hicell Telecommunication LTD arising from any Services provided under these terms and conditions then the User's claim shall be limited to payment of an amount equal to the amount paid for the Services that are the subject of the claim in the month prior to any such claim arising.
The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of these terms and conditions is found to be unenforceable or invalid, such term(s) or condition(s) shall be severable from the remaining terms and conditions. The remaining terms and conditions shall not be affected by such unenforceability or invalidity and shall remain enforceable and applicable.
Main business: «SMS» Messaging services and solutions, «Voice» the technology of sending media and voice in a real time through the cloud; «2-Way» messaging is a service that integrate and connect both outbound and inbound sms.
«HLR (Home Location Register)» is a centralised database that contains information about mobile subscribers of gsm-operators such as the mobile numbers and services.
Costs/payment methods. Taxes: The User shall be liable to make payment of any and all value added tax, general sales tax or other taxes applicable to the services in the User's own jurisdiction and at the applicable rates. Unless expressly indicated to the contrary, all advertised or displayed prices are advertised and displayed exclusive of such taxes. Manner of payment: Payment methods include credit card, electronic transfer or cheque deposit where authorised by Hicell Telecommunication LTD.
Records of transactions: Records of transactions may be obtained from Hicell Telecommunication LTD on request, or online at the relevant Credit History page.
All content, trademarks and data on this website, including but not limited to software, databases, text, graphics, icons, hyperlinks, private information, and designs are the property of or licensed to Hicell Telecommunication LTD, and as such, are protected from infringement by domestic and international legislation and treaties. Subject to the rights afforded to the User herein, all other rights to all intellectual property on this site are expressly reserved.
Hicell Telecommunication LTD shall grant a User an individual, personal, non-sublicensable, non-exclusive and non-transferable license ("the License") to use its proprietary software and/or application service, in object code form only, and only in accordance with the applicable User documentation, if any, and only in conjunction with the relevant Services. The User may not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to establish the source code or underlying ideas or algorithms of the software; modify, translate, or create derivative works based on the software/application; copy (except for archival purposes), rent, lease, distribute, assign, or otherwise transfer rights to the software/application; use the software/application for timesharing or service bureau purposes or otherwise for the benefit of a third party; or remove any proprietary notices or labels with regard to Hicell Telecommunication LTD products and/or services. The User acknowledges that Hicell Telecommunication LTD and its licensors retain ownership of all propriety applications, software, intellectual property and any portions or copies thereof, and all rights therein. Upon termination of the Services for any reason, this License will terminate and the User shall destroy and cease to use all software and applications in its possession. The software is provided and applications are offered "as is" and subject to the Service warranty disclaimers and limitations of liability found elsewhere in these terms and conditions. It is the responsibility of the User to test the Services should they wish prior to entering into this agreement.
Content from the Website may not be used or exploited by Users for any commercial and non-private purposes without the prior written consent of Hicell Telecommunication LTD.
Any third party site may link to this Website provided that such a link is directed at the home page of this Website. It is expressly prohibited for any person, business, entity or website to link to any page other than the home page of this Website, without the prior written approval of Hicell Telecommunication LTD.
Hicell Telecommunication LTD may provide links to the User only as a convenience and the inclusion of any link does not imply Hicell Telecommunication LTD's endorsement of such sites.
Any linked third party websites, pages or advertisements that may be accessible from the Website, including content posted in social media or RSS feeds displayed on the Website are not subject to the control of Hicell Telecommunication LTD. Hicell Telecommunication LTD shall not be held responsible or liable (whether directly or indirectly) in any way for the contents, use, or inability to use or access any such third party websites, pages or advertisements and any use or reliance thereon shall be at the Users sole and exclusive risk.
It is expressly prohibited for any person, business, entity, or website to frame any page on this Website, including the home page, in any way whatsoever, without the prior written approval of Hicell Telecommunication LTD.
Apart from good faith search engine operators and use of the search facility provided on the Website by Users, no person may use or attempt to use any technology or applications (including web crawlers, robots or web spiders) to search, collect or copy content from the Website for any purpose whatsoever, without the prior written consent of Hicell Telecommunication LTD.
The use of non-malicious search technology, such as 'web-crawlers' or 'web-spiders', to search and gain information from this Website is not permitted if such technology will result in slowing down this Website's server or copyright infringement of any data and information available from this website. Data and information may only be used as provided for in these terms and conditions. E-mail addresses, names, telephone numbers and fax numbers published on the Website may not be incorporated into any database, used for electronic or direct marketing or other similar purposes. No permission is given, nor is it implied, that information on the Website may be used to communicate unsolicited communications to Hicell Telecommunication LTD notwithstanding that such information may be published as Hicell Telecommunication LTD's contact information.
These terms and conditions shall be governed by, construed and interpreted in accordance with the laws of the UK and the UK courts shall have exclusive jurisdiction in respect of any disputes that may arise between the User and Hicell Telecommunication LTD.
These terms and conditions constitute the entire agreement between Hicell Telecommunication LTD and the User.
If you have any questions, queries or wish to request permission to use any part of this Website, including, linking, framing, or searching, please contact us at the following address, which address shall be the address at which any legal notices or documents shall be required to be served:
Hicell Telecommunication LTD.
Address: Company No. 11435117
Palliser House, Second Floor, Palliser Road, London, United Kingdom, W14 9EB
Postal Address: Palliser House, Second Floor, Palliser Road, London, United Kingdom, W14 9EB
VAT No. GB 307344618